Last Updated 2nd June 2021
- PERSONAL INFORMATION
We collect personal information when you use the Ooto Life platform in order to provide the services outlined. This information includes: Contact information, account, profile information, identity verification and payment information.
2.2 ADDITIONAL PERSONAL INFORMATION
You may choose to provide us with additional information to support your booking, in response to surveys, or where you fill in an additional form or survey.
2.3 INFORMATION AUTOMATICALLY COLLECTED
Usage information: Pages or content, searches and bookings
Location Information: IP address, GPS (depending on device setting)
Device Information: How you used the platform, links to third party applications, unique identifiers cookie data, pages you viewed before or after Ooto Life. This info may be collected even if you haven’t created / logged into an account.
Payment Transaction information. Instrument used, amount, type, IBAN information, Paypal address, billing postcode.
2.4 INFORMATION COLLECTED FROM THIRD PARTIES
Usage information: Pages or content, searches and bookings
Background information: We may obtain information from public records of criminal convictions or sex offender’s registrations where applicable by law.
Third Party Services: If you link a third [arty service you direct the service to send us information such as your profile information.
Other Sources: To the extent permittable by law we may receive additional information about you to help detect fraud and safety issues from a third-party provider. We may undertake background checks or fraud warnings.
- HOW WE USE THE COLLECTED INFORMATION
To enable access to the platform and receive payments
To enable communication between you and other users
To provide customer service
To send you updates
To personalise your experience
3.1 CREATING A SAFE ENVIRONMENT
We use personal information to:
Detect and prevent fraud, abuse, security incidents and harmful activities.
Conduct security and risk assessments;
Verify information provided by you’
Comply with our legal obligations
Enforce our Terms and other policies (e.g. Non-discrimination Policy)
We may conduct profiling based on your interactions with the
3.2 PERSONALISING AND IMPROVING OUR MARKETING AND ADVERTSIING
We may use personal information to:
Personalise and improve our advertising;
Send you promotional messages;
Administer referral programmes
3.3 PROVIDE PAYMENT SERVICES
Personal information is used to enable third party Payment Services:
Conduct security and risk investigations
Enforce Payment terms
Improve Payment Services
Comply with leal obligations
- SHARING AND DISCLOSURE
We share your information based on your consent, such as when authorising a third-party application to website to access your account or participating in a promotional activity.
4.1 SHARING BETWEEN USERS
To help facilitate bookings and interactions the sharing of certain information is required.
4.2 PUBLISHED INFORMATION
Certain information is made public for others to view, such as your public profile, public listings, reviews, ratings, public feedback. We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps. Information you share publicly on the Ooto Life Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
4.3 COMPLYING WITH LAW, RESPONDING TO LEGAL REQUESTS
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Ooto Life. Where appropriate, we may notify Members about legal requests.
4.4 SERVICE PROVIDERS
We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (vi) provide customer service, advertising, or payments services.
- THIRD-PARTY PARTNERS & INTEGRATIONS
- YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law. Please note that we may ask you to verify your identity and request before taking further action on your request.
6.1 MANAGING YOUR INFORMATION
You can access and update some of your personal information through your Account settings. If you connected your Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
6.2 DATA ACCESS AND PORTABILITY.
Applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, format, and/or request that we transmit this information to another service provider (where technically feasible).
6.3 Data Erasure
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:
We may retain your personal information as necessary for legitimate business interests (i.e. where fraud or money laundering we may retain information to prevent user from opening an account in the future).
Information on payments for tax purposes.
Information you have shared with others will remain on our database.
We are continuously implementing and updating our security measures to help protect your information against unauthorized access.